Privacy Policy

1. Introduction

Welcome to Karnetora, your premier destination for professional strength training and comprehensive muscle development. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how Karnetora ("we," "us," or "our") collects, uses, discloses, and safeguards your information when you visit our website, use our fitness services, or interact with our facility located at 53 Straven Road, Riccarton, Christchurch 8011, New Zealand.

2. Information We Collect

Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for our strength training programs
• Create an account on our website
• Subscribe to our newsletter or fitness tips
• Contact us through our website or phone
• Participate in surveys or feedback forms
• Use our fitness facility and equipment

Types of Personal Information

• Contact Information: Name, email address, phone number, postal address
• Fitness Information: Fitness goals, training preferences, exercise history
• Membership Details: Membership type, payment information, training schedule
• Physical Information: Age, fitness level, exercise limitations (for program customization)
• Communication Records: Messages, feedback, and correspondence with our team

Automatically Collected Information

When you visit our website, we automatically collect certain information:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our site
• Referring website information
• Geographic location (general area)

3. How We Use Your Information

We use your personal information for the following purposes:

Service Provision

• Designing personalized strength training programs
• Scheduling and managing your fitness sessions
• Providing ongoing support and guidance
• Tracking your fitness progress and achievements
• Ensuring safe and effective exercise programs

Communication

• Responding to your inquiries and support requests
• Sending important updates about our services
• Providing fitness tips and educational content
• Notifying you about schedule changes or facility updates

Business Operations

• Processing payments and managing memberships
• Improving our training programs and services
• Analyzing website usage and user preferences
• Ensuring facility security and safety
• Complying with legal and regulatory requirements

4. Information Sharing

We respect your privacy and do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following limited circumstances:

Service Providers

We may share information with trusted third-party service providers who assist us in:

• Payment processing and billing services
• Website hosting and technical support
• Email marketing and communication services
• Equipment maintenance and facility services

Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal obligations or court orders
• Protect our rights, property, and safety
• Respond to emergency situations involving personal safety
• Investigate potential violations of our terms of service

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and improve our services.

Types of Cookies We Use

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Used to deliver relevant fitness content

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website. Most browsers allow you to:

• View and delete existing cookies
• Block cookies from specific websites
• Set preferences for cookie acceptance
• Clear all cookies when you close your browser

6. Data Security

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

Security Measures

• Encryption: Data transmission is protected using SSL/TLS encryption
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Updates: Security systems are regularly updated and monitored
• Staff Training: Our team is trained on privacy and security best practices
• Physical Security: Secure storage of physical records and equipment

Your Role in Security

You can help protect your information by:

• Using strong, unique passwords for your account
• Not sharing your login credentials with others
• Logging out of your account when using shared computers
• Reporting any suspicious activity immediately

7. Your Privacy Rights

You have several rights regarding your personal information:

Access and Portability

• Request a copy of the personal information we hold about you
• Receive your data in a structured, commonly used format
• Transfer your data to another service provider

Correction and Updates

• Update or correct inaccurate personal information
• Complete incomplete information in your profile
• Modify your communication preferences

Deletion and Restriction

• Request deletion of your personal information
• Restrict processing of your data in certain circumstances
• Object to processing based on legitimate interests

To exercise these rights, please contact us using the information provided in the Contact section below.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes for which it was collected and to comply with legal obligations.

Retention Periods

• Active Members: Information retained while membership is active
• Former Members: Contact information retained for 3 years after membership ends
• Website Users: Analytics data retained for 2 years
• Communication Records: Retained for 5 years for quality assurance
• Financial Records: Retained for 7 years as required by law

After the retention period expires, we securely delete or anonymize your personal information.

9. International Data Transfers

As a New Zealand-based fitness center, we primarily store and process your data within New Zealand. However, some of our service providers may be located in other countries.

When we transfer data internationally, we ensure appropriate safeguards are in place, including:

• Standard contractual clauses approved by data protection authorities
• Adequacy decisions recognizing equivalent protection levels
• Certification schemes ensuring data protection compliance

10. Children's Privacy

Karnetora's strength training programs are designed for adults aged 18 and over. We do not knowingly collect personal information from children under 18 without proper parental consent.

Youth Programs

For participants under 18 in supervised youth strength training programs:

• Parental or guardian consent is required before enrollment
• Limited information is collected, focused on safety and program effectiveness
• Parents have the right to review, update, or delete their child's information
• Special care is taken to ensure age-appropriate training methods

11. Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will:

• Update the "Last Updated" date at the top of this policy
• Notify active members via email about material changes
• Post notifications on our website and facility
• Provide additional notice as required by applicable law

We encourage you to review this Privacy Policy regularly to stay informed about how we protect your information.

12. Contact Information